How long does it take until my order is dispatched?

Allow approximately 5-7 working days to print your order, pack it in a protective mailer tube (rolled), and then dispatch it out via courier.

Do you ship internationally?

Yes, we do. We ship all prints with Austrian Post. 

How can I track my order?

You can track your order via the link provided in your Post Austria shipment email notification.

How much does delivery cost?

Zone 1 (EU) – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden:

Standard shipping: free

Express Shipping: 30€

Zone 2 (Rest of Europe and non-European Mediterranean countries) – Albania, Algeria, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Egypt, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Israel¹, Kosovo, Lebanon¹, Liechtenstein, Moldova, Montenegro, Morocco, North Macedonia, Norway, Palestine¹, San Marino, Serbia, Switzerland, Tunisia, Türkiye, Ukraine¹, United Kingdom, Vatican: 

Standard shipping: 5€

Express Shipping: 35€

Zone 3 (West Asia, Northern Africa excluding Mediterranean countries, Canada, Marshall Islands, Micronesia) – Bahrain, Benin, Burkina Faso, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Côte d’Ivoire, Djibouti, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bissau, Iran¹, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Liberia, Mali, Marshall Islands², Mauritania, Micronesia², Nigeria, Oman, Qatar, Saudi-Arabia, Senegal, Sierra Leone, Somalia, Tajikistan, Togo, Turkmenistan¹, United Arab Emirates, Uzbekistan: 

Standard shipping: 15€

Express Shipping: 45€

Zone 4 (Southern Africa, America, South- and East-Asia, French Overseas Territories: St. Pierre and Miquelon, Mayotte, French Guiana, Guadeloupe, Martinique, Réunion, Dutch Overseas Territories) – Angola, Anguilla², Antigua and Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Bermudas, Bhutan², Bolivia, Bonaire², Brazil, Brit. Virgin Islands², Brunei, Burundi, Cambodia, Chile, China, Colombia, Comoro Islands, Congo – Dem. People’s Republic¹, Congo – Republic, Costa Rica, Cuba¹, Democratic People’s Republic of Korea¹, Dominica², Dominican Republic, Ecuador, El Salvador, Equatorial-Guinea¹, Eswatini, Falkland², French Guyana, Gabun, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hongkong, India, Indonesia, Isle of Man¹, Jamaica, Japan, Jersey, Kaiman Islands, Kenya, Laos, Lesotho, Macao, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritius, Mayotte, Mexico, Mongolia, Montserrat, Mozambique, Myanmar, Namibia², Nepal, Nicaragua², Pakistan, Panama, Paraguay, Peru, Philipines, Réunion, Republic of Korea, Rwanda, São Tomé and Príncipe¹, Seychelles, Singapore, Sint. Marten (Dutch part), Sri Lanka, St. Kitts and Nevis, St. Helena², St. Lucia, St. Pierre and Miquelon¹, St. Vincent and the Grenadines², South Africa, South Sudan¹, Suriname, Taiwan, Tanzania, Thailand, Timor-Leste, Trinidad and Tobago, Turks and Caicos Islands², Uganda, United States of America (and associated territories), Uruguay, Venezuela, Vietnam, Zambia, Zimbabwe¹: 

Standard shipping: 20€

Express Shipping: 50€

Zone 5 (Australia, New Zealand, Oceania, French Overseas Territories: French Polynesia, New Caledonia, Wallis and Futuna) – Australia, Cook Islands, Fidschi², French Polynesia, Kiribati², Nauru¹, New Caledonia, New Zealand, Niue, Papua – New Guinea, Samoa, Solomon Islands, Tokelau, Tonga², Tuvalu¹, Vanuatu, Wallis and Futuna: 

Standard shipping: 25€

Express Shipping: 55€

¹ For these countries only standard shipping is available. ² For these countries only express shipping is available.

How long will my order take to arrive?

Please note: Some orders may be delayed throughout the holiday season.

Zone 1 – Standard: 

2 working days: Germany, Slovakia

2-3 working days: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Italy

3 working days: Croatia

3-4 working days: Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Sweden, Spain

3-5 working days: France, Monaco

4-5 working days: Greece, Romania

4-7 working days: Cyprus

5-7 working days: Bulgaria

Zone 1 – Express: 

1 working day: Austria

1-2 working days: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Sweden

1-3 working days: Spain

2-3 working days: Cyprus, Malta

Zone 2 – Standard:

2-3 working days: Liechtenstein, San Marino, Switzerland, Vatican

3-4 working days: Iceland, Norway, United Kingdom

3-5 working days: Israel¹

3-7 working days: Bosnia and Herzegovina

4-5 working days: Andorra

4-8 working days: Kosovo, Montenegro, Serbia, Ukraine¹

5-6 working days: North Macedonia

5-7 working days: Gibraltar, Morocco, Tunisia

5-8 working days: Armenia, Lebanon¹

5-9 working days: Algeria, Georgia

5-10 working days: Azerbaijan, Türkiye

6-7 working days: Greenland

6-8 working days: Egypt, Moldova

6-9 working days: Albania

10-15 working days: Palestine¹

Zone 2 – Express: 

1-2 working days: Albania, Bosnia and Herzegovina, Gibraltar, Iceland, Liechtenstein, North Macedonia, Norway, San Marino, Switzerland, United Kingdom, Vatican

1-3 working days: Andorra, Türkiye

2-3 working days: Armenia, Azerbaijan, Egypt. Georgia, Kosovo, Morocco, Moldova, Tunisia

2-4 working days: Greenland, Montenegro

3-5 working days: Faroe Islands²

4-5 working days: Serbia

Zone 3 – Standard:

4-6 working days: Bahrain, Qatar

4-7 working days: Saudi-Arabia

5-8 working days: Ghana, Jordan, Oman, United Arab Emirates

5-9 working days: Canada. Djibouti

5-10 working days: Ethiopia

6-8 working days: Kuwait, Nigeria

6-9 working days: Iran¹, Sierra Leone

6-12 working days: Benin

7-10 working days: Eritrea, Iraq¹, Togo

7-11 working days: Côte d’Ivoire

8-10 working days: Congo, Mauretania

8-12 working days: Kazakhstan, Senegal, Tajikistan

8-13 working days: Mali

8-15 working days: Cameroon, Turkmenistan¹, Uzbekistan

9-11 working days: Guinea

10-12 working days: Guinea-Bissau, Liberia

10-15 working days: Cape Verde, Central African Republic¹, Chad, Congo – Dem. People’s Republic¹, Burkina Faso, Gambia, Kyrgyzstan

Zone 3 – Express: 

2-3 working days: Ethiopia, Bahrain, Benin, Cameroon, Congo, Côte d’Ivoire, Ghana, Kuwait, Nigeria, Oman, Qatar, Saudi-Arabia, Senegal, Togo

2-4 working days: Canada, Jordan, United Arab Emirates

2-5 working days: Eritrea

3-4 working days: Burkina Faso, Guinea, Liberia, Mauretania, Sierra Leone, Tajikistan, Uzbekistan

3-6 working days: Djibouti

4-5 working days: Guinea-Bissau, Kyrgyzstan, 

4-6 working days: Marshall Islands²,  Micronesia² 

5-6 working days: Chad

Zone 4 – Standard:

3-4 working days: Isle of Man¹

4-6 working days: Japan, Kenya

4-9 working days: Peru

5-7 working days: Guernsey, Jersey

5-8: Malaysia, Pakistan

5-9 working days: Bermudas, Lesotho, Zimbabwe¹

5-10 working days: Barbados, French Guyana, Grenada, Guadeloupe, Haiti, Mozambique

5-12 working days: China

6-8 working days: Ecuador, Guatemala, Hongkong, Paraguay, Singapore, Sri Lanka, South Africa, Thailand

6-9 working days: Seychelles, Tanzania

6-10 working days: Argentina, Bahamas, Brazil, Curacao, India, Panama, Sint Marten (Dutch part), Uruguay

6-11 working days: Bolivia, Uganda

7-9 working days: Macao, Martinique, Mexico, Taiwan, United States of America, Puerto Rico

7-10 working days: Dominican Republic, Laos, Madagascar

7-11 working days: Jamaica, Zambia

7-12 working days: Burundi, Costa Rica, Haiti, Mauritius

7-15 working days: Cayman Islands

8-10 working days: Chile, Colombia, Republic of Korea, Myanmar¹, Trinidad and Tobago, Venezuela, Vietnam

8-11 working days: Aruba, El Salvador

8-12 working days: Comoro Islands, Malawi, Maldives, Mayotte, Philippines, Rwanda, Suriname

8-13 working days: Belize, Brunei

9-13 working days: Angola

8-15 working days: Cambodia, Guyana, Nepal

9-11 working days: Indonesia, Réunion

9-15 working days: Gabun

9-16 working days: Bangladesh

10-12 working days: Cuba¹

10-14 working days: St. Kitts and Nevis, St. Lucia, St Pierre Miquelon¹, South Sudan¹

10-15 working days: Equatorial-Guinea¹, Democratic People’s Republic of Korea¹, Mongolia, São Tomé and Príncipe¹, Timor Leste

15-25 working days: Antigua and Barbuda

Zone 4 – Express:

1-5 working days: United States of America

2-3 working days: Argentina, Bahamas, Barbados, Bermudas, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Ecuador, El Salvador, French Guyana, Guadeloupe, Guatemala, Guernsey, Haiti, Hongkong, India, Jamaica, Japan, Jersey, Kenya, Martinique, Republic of Korea, Nicaragua², Pakistan, Panama, Paraguay, Peru, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Trinidad and Tobago, Uganda, Uruguay, Vietnam

2-4 working days: China, Gabun

2-7 working days: Indonesia

3-4 working days: Angola, Anguilla², Aruba, Bangladesh, Belize, Bolivia, Bonaire², Brit. Virgin Islands², Dominica², Brunei, Burundi, Cambodia, Dominican Republic, Eswatini, Guyana, Haiti, Macao, Madagascar, Malawi, Malaysia, Maldives, Mauritius, Montserrat², Mozambique, Namibia², Réunion, Rwanda, Sint Marten (Dutch part), St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines², Tanzania, Turks and Caicos², Zambia, Puerto Rico, Venezuela

3-5 working days: Mongolia, Nepal, South Africa

4-5 working days: Laos, Suriname

4-6 working days: Mayotte, Mexico

5-6 working days: Comoro Islands

5-7 working days: Bhutan², Timor-Leste

6-7 working days:  Falkland²

Zone 5 – Standard:

5-6 working days: Tuvalu¹

5-8 working days: Australia, New Zealand

5-10 working days: French Polynesia

7-9 working days: Samoa

8-14 working days: Cook Islands

10-14 working days: Vanuatu, Wallis and Futuna

10-15 working days: Nauru¹, New Caledonia, Papua – New Guinea, Solomon Islands

Zone 5 – Express: 

3-4 working days: New Zealand

3-6 working days: Australia

4-5 working days: Cook Islands, Fidschi², New Caledonia, Papua – New Guinea, Tonga², 

5-6 working days: French Polynesia, Kiribati², Samoa, Solomon Islands, Vanuatu

5-7 working days: Wallis and Futuna

¹ For these countries only standard shipping is available. ² For these countries only express shipping is available.

What if I put in my address wrong?

Please email our customer support team at: office@sophiaway.com as soon as possible, if you have entered the wrong address.

If we are not at fault for the mis-shipment of your order, you will be required to pay further shipping fees.

Do you accept returns?

In the rare event that your print arrives damaged, please contact us within 24 hours after your order has been delivered and we will rectify the problem.

As we are a small business we do not offer refunds on change of mind.